Return & Refund Policy
The Crazy endeavours to provide the best quality and service to ensure complete satisfaction. However, if the customer chooses to return the product, The Crazy accepts returns under the following conditions
- Refund/Return policy is not applicable to certain products. Read product description for details before purchase.
- Products other than apparel category will be refunded only in case of damage or product completely different from ordered one.
- There will be a 15% error from visual experience of the product to the actual product due to technicalities like the lighting in LCD and CMYK print schemas.
- Refund of shipping and COD charges is not applicable.
- As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the item securely to prevent any loss or damage during transit.
- To self-ship your returns, you are requested to pack the item securely to prevent any loss or damage during transit. For all self-shipped returns we are recommend you to do it via speed post to the warehouse address below:
- Once we have received the products and our internal quality check has been carried out, the product amount will be credited back to your account as a coupon.
- Note: We do not have an exchange/replacement policy for certain products. You can return the product, and use The Crazy coupon refund received against the returned product to place a new order as per your convenience.
- The amount credited to return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered. This is applicable to all offers and promotions.
- For more information on returns and refund please refer to our Faq.